Hungary: Officer, Business Applications Support (Web Platform)

Background

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 190 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Organizational Context

The Information Technology Department (ITD) has the dual role of providing cost effective information and communications technology (ICT) solutions to enable the geographically distributed staff of the secretariat to function effectively, as well as advising National Societies on developing their use of ICT. The department provides all ICT services for the Secretariat with staff based in Geneva, Budapest and at important locations worldwide. Increasingly the IT department facilitates the development and sharing of best practices in ICT by National Societies and contributes to their ICT development, strengthening and capacity building. The IFRC is in the process to establish a Global Services Centre (GSC) in Budapest, Hungary and the IT services will be partially moved there as the first global shared service component. The Geneva based IT department is led by the Director, IT. The two Unit Managers (in Geneva & Budapest) are key members of the global IT department management team along with the Advisor, Innovation and National Society Development, contributing to the development and implementation of an IT strategy that best serves the IFRC’s business needs. The Officer, Business Applications Support (Web technologies) is based in Budapest and reports to the Team Leader, Business Applications Support in Budapest.

Job Purpose

The position holder is a specialist in the development, maintenance and support of web-based systems including the public web site (www.ifrc.org), the extranet platform (FedNet), and other business applications based on IIS and .NET technology.

The purpose of the job is to:

• Deliver a high quality IT business applications support services for web-based systems and solutions including the public web site, extranet and for other business applications, Microsoft IIS/.NET-based custom applications;
• Guarantee data information security, availability and integrity through strong operational competencies using the ITIL framework;
• Ensure all systems meet business expectations, maintain the respective systems up-to-date by undertaking proactive systems maintenance, and participate in projects towards new systems implementation;
• Develop operational procedures aligned with the support activities requirement, maintain them up to date and provide structured support recommendations to the various IFRC stakeholders and end users.
  

Job Duties and Responsibilities

General duties

• Ensure service quality and security, while respecting operating methods defined within the ITD quality standards.
• Manage the implementation, support and evolution of web environements and infrastructure applying the standard operational procedures in force within the IT department.
• Manage operational tools (monitoring and management) to ensure sustainability of web systems and services for the various IFRC business units and at end user level.
• Maintain the operational knowledge base in the service management tool, record incident, provide quality advises during resolution.
• Establish and Update operational procedures to warranty web services availability in accordance with operational level agreements (OLA).
• Support the IT project managers during project life cycles and manage related projects if required.
• Participate in all activites related to providing adequate and stable web services to all IFRC stakeholders distributed accross 5 regions.
• Identify, review and participate in the development of IT training solutions to deliver appropriate, cost effective trainings in IT topics for users while promoting on-line training opportunities.
• Contribute actively to the overall satisfaction level of IFRC en users while develop and promote effective working relationship within the ITD, the wider IFRC and the RCRC movements including ICRC.
• Manage personal knowledge and continuously update your skillset on various systems and applications used at IFRC.
• Adhere to staff regulation of the IFRC Budapest Global Service Center regulations and to the IT security rules at all the times.
• Communicate effectively with the various IFRC stakeholders within the IT sector, share knowledge and be subject matter expert.
  

Specific duties

Operations support

• Ensure the smooth operations (administration, patching, monitoring and optimization) of the ITD Web systems and Web services within IFRC quality standards.
• Warranty established operational level agreements for all Web based application systems, components and running services in alignement with established operational procedures for IFRC worldwide.
• Develop rigorous operational procedures upon requirement and provide expected support quality level in operations.
• Support the Web platforms and applications environements within the ITIL framework during incidents, configuration, problems, troubleshooting and resolution phases.
• Report on changes and events within the scope of support activities which could have and operational impact on the service availability.
• Provide recommendations to the business applications Team Leader to enable fast and effective diagnostic, allowing resolution activities prioritization.
• Guarantee production systems availability while ensuring resolution time commitment (OLA/SLA) and high quality support services to the end users community.
• Intall, Implement, Manage and Maintain the ITD Web application environments across the IFRC Federation (outside physical network equipement).
• Make proposal for new tools or methods to improve solutions, applications and tasks undertaken by the business application support unit.
• Manage technologies to support information privacy, confidentiality, security, integrity and availability requirements.
• Follow and apply industry standards and best practices; implement external compliance requirements to ensure proper operations and standardization of operational environment.
• Be proactive in identifying and implementing opportunities to improve operation outcomes.
• Act as knowledge backup to other areas of expertise within the business applications support unit.
• Ensure a good collaboration with all the IT support team involved in operational support activities and more generally within the ITD.
  

Reporting and Documentation

• Identify and complete documentation to maintain efficient operational level, anticipate needs and regularly update operational documentation.
• Create, maintain and improve the knowledge base and knowledge documentation managed through the Service Management Tool.
• Document incidents, problems, changes with relevant information to allow continuous improvement within the support team and the end user satisfaction level.
• Provide periodic reports upon request on Web applications usage, performances, capacity and availability.
• Record and Treat operational information (general and specific) accurately and confidentially.
  

External Relation

• Maintain regular contact with end users within the Secretariat as required.
  
• Maintain contacts with other support teams involved during the request resolution process.
  

Office Activities

• Adhere to all administrative procedures linked to his/her work.
  

Education

• Engineering degree, in computer sciences discipline or equivalent experience.
  
• ITIL certification or equivalent experience and proven track record of ITIL usage in enterprise environment.
  
• Software development professional certification, example Microsoft Certified Solutions Developer - Preferred
  

Experience

• Minimum 5 years of professional experience in the application software development with Miscrosoft .NET technology framework.
  
• Excellent knowledge and proven experience with Web software application development (interfacing, front-end, …).
  
• Experience with CMS (Content Management Systems) solutions and digital content management
  

Knowledge, skills and languages

• Excellent knowledge of Domain registration
  
• Excellent knowledge of widgets and web components integration
  
• Excellent knowledge of popular web programming languages such as ASP, Perl, PHP, CSS; HTML, Javascripts
  
• Excellent knowledge of Powershell scripting
  
• Proven record of managing multi-lingual, dynamic web sites with integrating enterprise data
  
• Adept at analysis, problem solving, solution and end-user result oriented
  
• Affinity for team work, collaborative attitude, open-minded and adaptable
  
• Well organized, able to work under pressure and manage emergencies
  
• Good analytical skills to interprets problems, identifies solutions and possible side effects
  
• Fluently spoken and written English.
  
• Good command of another IFRC official language (French, Spanish or Arabic);
  
• Knowledge on Russian and/or Hungarian is an asset. - Preferred
  

Competencies and values

• Accountability
  
• National Society relations
  
• Teamwork
  
• Development
  
• Integrity
  
• Strategic Orientation
  
• Collaborating, influencing
  
• Managing performance
  
• Building alliances
  
• Building trust
  
• Effective communication
  

Comments

“This is a national staff position open to Hungarian nationals and others who are legally eligible to work in Hungary. Candidates must be able to provide proof of their eligibility to work in Hungary.”

The Federation is an equal opportunity employer.

Please apply on the organisation's website: Click Here