Background
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 192 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.
Organizational Context
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. The IFRC is led by its Secretary-General and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services. The IFRC has a regional office in the Middle East and North Africa. The IFRC also has country cluster delegation and country delegations throughout the region. Supply Chain Management is a function dedicated to: • Provide the goods and services as needed by the federation to deliver to the most vulnerable; • Provide services to deliver visible value to the members, improving the efficiency and effectiveness of the supply chain and strengthening its control; • Develop the supply chain capacity of the National Societies • Developing talents and future leaders in the region.
The Head of Supply Chain is based in the MENA Regional Office located in Beirut. This position will be reporting to the Deputy Regional Director. As this role operates as a part of a Global Supply Chain Management function, international travel is required.
Job Purpose
Under the guidance of the Regional Deputy Director, the Head of Supply Chain is responsible for developing, leading and ensuring effective operational implementation of Supply Chain Hub. The incumbent will optimise service quality and cost-effectiveness to meet the needs of the Federation, partners, and service users. The incumbent will focus on the right quality and cost-effective service delivery (procurement, fleet, warehousing, and training) to service users including the Red Cross/Red Crescent network and other humanitarian organisations. This role carries accountability for ensuring compliance with the overall Supply Chain standards.
Job Duties and Responsibilities
Key areas of influence and key internal/external relationships include:
- Development of Supply Chain Hub medium terms goals, objectives and annual plans requiring the agreement of the Director of Supply Chain Management and collaboration with supply chain teams and other relevant IFRC departments;
- Relationship building with partners and service users to ensure an effective and efficient logistics network for humanitarian service provision;
- Provision of operational advice to National Societies to build supply chain capabilities and capacities, including fleet;
- Ensure a good relationship with the different Humanitarian stakeholders for strengthening the overall supply chain;
- Ensure good relationship with local officials;
- Full accountability and high autonomy in managing resources (People and budgets) including planning and managing operational procurement budget of over 100 MCHF in order to deliver the agreed activities in line with the Federation’s policies and procedures;
- Manage, motivate, develop and retain a team of world-class Supply Chain professionals including procurement and logistics to push highest levels of performance and capability;
- Drive the development of talents providing guidance on development and career paths.
Key Accountabilities
Service Delivery
Be accountable to ensure the availability of all goods and services such as Cash (right quality, right price, right time) in close coordination with the global operational supply chain team, global procurement team and where applicable with global fleet;
Assume full accountability for delivering the best value for money for the Regional country offices;
Ensure KPIs for the operational logistics, procurement and supply chain function within the function are captured and reported to the senior management team on an ongoing basis;
Define and monitor the efficiency, effectiveness and success of supply chain activities using adequate controlling tools;
Support all IFRC emergency and program operations with direct and technical logistics support as required.
Leadership and Networking
Manage internal relationship-building to ensure cross-functional co-operation and integration which minimises risk and results in high-quality technical solutions with supply chain practices;
Provide leadership of Supply Chain in-line with Supply Chain Management strategy and goals through the development of Supply Chain strategy, annual and long-term plans, the delivery of measurable objectives and the development/implementation of a plan for the necessary internal communications;
Develop, motivate and set performance annual and longer-term objectives for supply chain staff fully aligned with the short, medium and longer-term objectives, goals and targets set for the region;
Build and leverage collaborative partnerships with relevant external organizations which directly enable the Supply Chain to deliver a high-value logistics service that improves the lives of the most vulnerable in line with defined operational and commercial targets and the overall supply Chain Strategy and broader IFRC strategies;
Identify gaps in the skills and competencies of regional operational supply chain team members and establish and implement personal development plans.
Process and procedure compliance
Ensure implementation of region service delivery is conducted in compliance with IFRC systems, processes and procedures and provide a recommendation of best practice to enable consistent best value for money and operational service delivery;
Ensure that the supply chain delivers a supply service that is relevant and meets the needs of the Federation, partners and services users, balancing service quality against best value for money;
To continually evaluate and optimize the range and volume of materials held within the warehouse where appliable to ensure the ability to meet on-going and unexpected relief requirements whilst minimizing inventory costs;
Provide expert support to National Societies and IFRC to enhance and optimize operational supply chain services. Support the National Societies in building business case on supply chain services, including fleet.
Key Stakeholders
Internally:
- Director of Logistics, Procurement and Supply Chain Management
- Global Operational Supply Chain Coordination and Supply Chain Compliance
- Program and Operation, General Management, PMER
- Country offices and National Societies.
Externally:
- Humanitarian agencies, Government, Universities
Key Competencies
- Communication
- Collaboration and Team Building
- Building Trust
- Creativity and Innovation
- Judgment and decision making
Duties applicable to all staff
- Actively work towards the achievement of the Federation Secretariat’s goals
- Abide by and work in accordance with the Red Cross and Red Crescent principles
Perform any other work-related duties and responsibilities that may be assigned by the line manager
Education
University degree in Business, Economics, Engineering, or other relevant experience in the area. Required
Degree and/or postgraduate qualification in logistics strategy and management. Preferred
Experience
At least 10 years of relevant experience in managing complex international logistics and Supply Chain operations. Required
A minimum of 5 years of relevant experience in field operations. Required
Experience in managing resources (people and budget) in large scale operations. Required
Experience of managing and integrating complex global supply chain services. Required
Experience in setting up a complex supply chain and logistics infrastructures. Required
Experience in annual planning and strategy implementation in a global organization. Required
Experience within the commercial sector including the development of effective customer commercial and operational targets and relationships at the global level. Preferred
Experience in managing a small Profit & Loss. Required
Red Cross/Red Crescent knowledge and experience. Preferred
Knowledge, skills and languages
In-depth knowledge of complex supply chain management. Required
Drive for change and improvement and ability to deliver strategies in a challenging environment. Required
Commercial acumen. Required
Strong budget and financial management skills. Required
Ability to work in a cross-cultural and cross-functional environment. Required
Strong interpersonal skills and a good understanding of the global organization. Required
Ability to work to tight deadlines and handle multiple tasks. Required
Excellent negotiation and diplomacy skills. Required
Excellent written and verbal communication skills and the ability to provide authoritative advice. Required
Proven experience to carry out logistics assessments and set up large operations. Required
Ability to work toward tight deadlines and handle multiple tasks. Required
Fluently spoken and written English. Required
Good command of another IFRC official language (Arabic). Preferred
Competencies and values
Values: Respect for diversity; Integrity; Professionalism; Accountability
Core competencies: Communication; Collaboration and Teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust
Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others
Managerial competencies: Managing staff performance, Managing staff development
How to apply:
For those who are interested in this position, the application is only accepted through the following link:
Any application sent by email or applied by any other means will not be considered.